Last December Apple introduced the OS X 10.5.6 update. With it a serious regression for users of the Dvorak Simplified keyboard layout. This regression broke many keyboard shortcuts under Carbon based applications. A number of bug reports by different users were raised with Apple and an active thread on Apple’s forum started.
Despite the impact for affected users Apple (typically) never communicated anything else then that they were aware of the issue and working on a fix. They did not bother giving these users, their customers, a timeline in which to expect a fix. Nor did they bother releasing a hot fix to remedy the issue. No these customers had to wait five months till the release of OS X 10.5.7 for the regression to be supposedly fixed.
I say supposedly as I won’t be upgrading to OS X 10.5.7 immediately. I have learned my lesson. I know Apple’s disregard for its customers. I know the time I have spent on finding a workaround and I don’t want to be pulled through something like that again. I depend on my Apple computers to get my work done and I have learned that that dependancy is an unreliable one. I have learned that Apple doesn’t take regressions seriously. Because that’s what this was; a regression. Not some bug introduced in a newly released feature. No they broke something that used to be working and that I was depending on for my day-to-day work and they didn’t take it seriously.
So I leave it up to other Apple users to try out OS X 10.5.7 and to report any regressions they might find. I leave it up to Apple to not take these users seriously. In the mean time I’ll stay on OS X 10.5.6 with my workaround and keep wondering what I’m given Apple my money for.